outrunr
These terms are an agreement between you and DTI Ventures Pty Ltd (ABN 22 700 856 873), the Australian company that operates the Outrunr app ("Outrunr", "we", "us"). By creating an account or using the app you agree to them. If you do not agree, please do not use the app. Our Privacy Policy explains how we handle your data and forms part of these terms.
Outrunr is a running app. It records your runs with your phone's GPS, keeps your history and personal bests, gives you pace zones, and, on the paid tier, builds and adapts a training plan around the runs you log, predicts race times, and offers additional coach voices. The free tier and the paid tier are described in the app and on outrunr.com.au; we may change what each tier includes, and will tell you in the app when we do.
Outrunr gives general training guidance built from the data you record. It is not medical advice, and it does not know your medical history. Before starting or changing a training programme, see a doctor if you have a heart condition, are pregnant, are returning from injury or illness, or have any other reason to check first. Stop running and seek help if you feel unwell. You are responsible for training safely, for running in safe places, and for your own decisions about pace, distance and effort. Heart-rate readings come from your own devices and may be inaccurate.
Pace zones, predicted times, fitness estimates and plans are estimates. They can be wrong, and they are not a promise about what you will run.
You can use the Run tab without an account. Training plans and the paid tier need one, so your plan and your subscription follow you between phones. Keep your sign-in details to yourself, tell us if you think someone else is using your account, and give us accurate details. You must be at least 16 to hold an account, or have a parent or guardian's permission. You can delete your account in the app at any time (Settings → Delete account) or via our deletion request form.
The paid tier is sold as an auto-renewing subscription, monthly or annual, through the Apple App Store or Google Play. The price is shown in the app before you buy, in your store's currency, and may differ by country. You pay the store, not us, and the store's terms and payment methods apply to the purchase.
Free trial. Your first training plan starts a 14-day free trial of the paid tier. The trial starts the day the plan is generated, runs once per account, and does not need a payment method. When it ends, the paid features lock again and your plan pauses where it is; nothing you have saved is removed. Subscribe at any time to carry on.
Renewal. A subscription renews automatically at the end of each billing period at the price shown, until you cancel. You can cancel at any time in your Apple ID or Google Play subscription settings, at least 24 hours before the period ends; cancelling stops the next charge and you keep the paid tier until the period you have paid for runs out. Deleting the app does not cancel a subscription.
Refunds. Because the store takes the payment, refund requests go to Apple or Google under their refund policies. Nothing in this section limits your rights under the Australian Consumer Law (see section 8).
Price changes. If we change the price of a subscription, the store will tell you before the change applies and you will be able to cancel first.
You agree not to:
We may suspend or close an account that breaks these terms. If we do, we will tell you why where we lawfully can.
Your runs, photos and notes are yours. You give us a licence to store and process them to run the service for you, as described in the Privacy Policy, and you can export or delete them at any time. Share cards you create are yours to post. The app, its design, its coaching content and the Outrunr name are ours or our licensors', and remain so.
We work to keep Outrunr available and accurate, but it depends on your phone, its GPS, your network and third-party services, and it may be interrupted. We may update, change or withdraw features, and we may stop offering the app altogether with reasonable notice. If we withdraw the paid tier during a period you have paid for, you will be entitled to a pro-rata refund for the unused part.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service you are entitled to cancel your subscription and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to have any failure that is not a major failure fixed within a reasonable time, and if that is not done, to cancel and obtain a refund for the unused portion. Nothing in these terms limits those rights.
To the extent the law allows, and subject to those guarantees, we are not liable for loss that arises from your running, from inaccurate sensor or GPS data, from your use of a plan against medical advice, or for indirect or consequential loss, and our total liability to you is limited to the amount you paid for the subscription in the twelve months before the claim.
We may update these terms. If a change matters to you, we will tell you in the app or by email before it takes effect, and continuing to use the app after that date means you accept it. The current version is always at outrunr.com.au/terms.html.
These terms are governed by the laws of New South Wales, Australia. If something goes wrong, write to us first — most things can be sorted out quickly. If we cannot resolve it, the courts of New South Wales have jurisdiction, without limiting your rights to bring a claim where you live.